How Solene Handles Your Information

We may collect your name, email address, phone number, booking details, event date, preferred service, location, delivery information, account details, and messages you send to Solene.

When you use our website or app, we may also collect basic technical information such as device, browser, pages visited, and general usage activity to help us improve the customer experience.

We use your information to process booking requests, respond to inquiries, prepare for appointments, manage customer accounts, process orders, improve our services, and send important updates related to your booking or purchase.

We may use customer feedback and general usage information to improve our website, services, product listings, and communication process.

Booking information is used so the studio can confirm availability, understand your event needs, prepare the right service, and communicate appointment instructions.

Order information is used to confirm product purchases, prepare items, coordinate delivery or pickup, and handle customer support requests.

We do not sell your personal information. We may share necessary details only with trusted service providers who help us operate the website, process payments, manage communication, deliver products, or comply with legal requirements.

We may disclose information when required by law, regulation, valid legal process, or to protect the rights, safety, and security of Solene, our customers, and our services.

We use reasonable safeguards to protect customer information and help prevent unauthorized access, misuse, or disclosure.

No online system can be guaranteed completely secure, so we encourage customers to keep account credentials private and contact us immediately if they suspect unauthorized account activity.

You may contact us to request correction, update, or deletion of your personal information, subject to records we need to keep for transactions, customer support, legal compliance, or legitimate business purposes.

You may also choose not to provide certain information, but this may limit our ability to process bookings, orders, or account-related requests.