Returns, Refunds, and Service Concerns

Completed makeup, styling, booking, consultation, and event services are not returnable because they are appointment-based services prepared for a specific customer, date, and occasion.

If there is an issue with your appointment, please contact Solene as soon as possible so we can review the concern and help find a fair resolution.

Eligible beauty products may be returned within 7 days of receipt if they are unused, unopened, sealed, and in their original packaging.

For hygiene and safety reasons, opened makeup, skincare, lashes, applicators, tools, and personal care products cannot be returned unless the item arrived damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order.

Please include your order details, a short description of the issue, and clear photos of the item and packaging so we can review your request.

Items that are opened, used, missing original packaging, marked final sale, personalized, gifted, or affected by customer handling are not eligible for return.

Delivery fees, booking fees, rush fees, and service-related charges are generally non-refundable unless Solene confirms otherwise.

Approved returns may be processed as a refund, replacement, exchange, or store credit depending on the item condition, product availability, payment method, and reason for the return.

Refund processing times may vary depending on the payment provider or bank.

Email Solene with your name, order number or booking reference, contact details, reason for the request, and supporting photos when applicable.

Please wait for confirmation before sending any product back. Items returned without approval may not be accepted.