Terms and Conditions

The Guidelines for Using Solene

These Terms and Conditions explain the rules for using the Solene Makeup Studio website, app, booking services, shop, and related customer features.

Acceptance of Terms

By accessing or using Solene, you agree to these Terms and Conditions. If you do not agree, please do not use our website, app, booking forms, account features, or shop.

Use of the Website and App

You agree to use the Solene website and app for lawful purposes only. You must not misuse the service, attempt unauthorized access, interfere with website operations, or submit false or misleading information.

You are responsible for keeping your account details accurate and your login information confidential.

Bookings and Appointments

Booking requests submitted through Solene are subject to studio availability and confirmation. A request is not final until Solene Makeup Studio confirms the appointment details.

Customers are responsible for providing complete and accurate event details, including date, time, location, service type, and any special requests.

Pricing and Payments

Service and product prices may change without prior notice. Final pricing may depend on service type, event location, artist availability, add-ons, group size, or special requirements.

Payment terms, deposits, balances, and deadlines will be communicated during booking or checkout. Failure to complete required payment may result in cancellation of a booking or order.

Customer Responsibilities

Customers should arrive on time, provide a clean and safe preparation area when services are done on location, and disclose skin sensitivities, allergies, or relevant concerns before the appointment.

Solene Makeup Studio may refuse or stop service if a situation is unsafe, abusive, unsanitary, or materially different from the confirmed booking details.

Products and Orders

Product availability may change at any time. We may cancel or adjust an order if an item is unavailable, incorrectly priced, or affected by an operational issue.

Customers are responsible for reviewing product details before checkout and providing accurate delivery or pickup information.

Content and Intellectual Property

All website content, branding, images, text, layouts, and materials belong to Solene Makeup Studio or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, or use Solene content for commercial purposes without written permission.

Changes to These Terms

Solene Makeup Studio may update these Terms and Conditions when needed. Continued use of our website, app, booking services, or shop after updates means you accept the revised terms.